Why queues are being ‘designed out’

An interesting insight from two Australian Universities on the impact of queues and the changing time.

A key element to this is how retail is embracing the customer experience and the impact of “Bad” queue experience is being more memorable than a good queue experience.

See the attached article for more information.

https://www.insideretail.com.au/news/why-queues-are-being-designed-out-201806

 

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