Predictive Queue’s & Mobile

Posted by

on

[et_pb_section admin_label=”section” transparent_background=”off” background_color=”#ffffff” allow_player_pause=”off” inner_shadow=”off” parallax=”off” parallax_method=”off” custom_padding=”||0px|” padding_mobile=”on” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” custom_width_px=”1080px” custom_width_percent=”80%” make_equal=”off” use_custom_gutter=”off” fullwidth=”off” specialty=”off” disabled=”off”][et_pb_row admin_label=”row” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” custom_width_px=”1080px” custom_width_percent=”80%” use_custom_gutter=”off” gutter_width=”3″ custom_padding=”||0px|” padding_mobile=”on” allow_player_pause=”off” parallax=”off” parallax_method=”off” make_equal=”off” column_padding_mobile=”on” parallax_1=”off” parallax_method_1=”off” parallax_2=”off” parallax_method_2=”on” parallax_3=”off” parallax_method_3=”on” parallax_4=”off” parallax_method_4=”on” disabled=”off”][et_pb_column type=”4_4″][et_pb_divider admin_label=”Divider” color=”#ffffff” height=”110″ divider_style=”solid” divider_position=”top” divider_weight=”1px” hide_on_mobile=”on” disabled=”off”] [/et_pb_divider][et_pb_text admin_label=”Heading 1 Title” background_layout=”light” text_orientation=”center” text_font=”PT Sans|on|||” text_text_color=”#bcbcbc” text_letter_spacing=”2px” use_border_color=”off” border_style=”solid” custom_margin=”||0px|” custom_padding=”||0px|” disabled=”off” border_color=”#ffffff”]

Predictive Queue’s & Mobile.

[/et_pb_text][et_pb_text admin_label=”Heading 2 Title” background_layout=”light” text_orientation=”center” max_width=”660px” text_font=”PT Sans||||” text_font_size=”72″ text_font_size_tablet=”52″ text_font_size_last_edited=”on|desktop” text_text_color=”#1d1d1d” text_line_height=”1.1em” use_border_color=”off” border_style=”solid” custom_margin=”18px||80px|” disabled=”off” border_color=”#ffffff”]

How they will change the future of bookings.

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section admin_label=”Section” transparent_background=”off” background_color=”#f7f7f4″ allow_player_pause=”off” inner_shadow=”off” parallax=”off” parallax_method=”off” custom_padding=”0px|||” padding_mobile=”on” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” custom_width_px=”1080px” custom_width_percent=”80%” make_equal=”off” use_custom_gutter=”off” fullwidth=”off” specialty=”off” disabled=”off”][et_pb_row admin_label=”row” make_fullwidth=”off” use_custom_width=”on” width_unit=”on” custom_width_px=”620px” custom_width_percent=”80%” use_custom_gutter=”off” gutter_width=”3″ custom_padding=”0px|||” padding_mobile=”on” allow_player_pause=”off” parallax=”off” parallax_method=”off” make_equal=”off” column_padding_mobile=”on” parallax_1=”off” parallax_method_1=”off” parallax_2=”off” parallax_method_2=”off” parallax_3=”off” parallax_method_3=”on” parallax_4=”off” parallax_method_4=”on” disabled=”off”][et_pb_column type=”4_4″][et_pb_image admin_label=”Author Image” src=”https://slikr.com//wp-content/uploads/2016/12/Duane-round.png” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” animation=”off” sticky=”on” align=”center” force_fullwidth=”off” always_center_on_mobile=”on” use_border_color=”off” border_color=”#ffffff” border_style=”solid” custom_margin=”-48px|||” disabled=”off”] [/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row admin_label=”row” make_fullwidth=”off” use_custom_width=”on” width_unit=”on” custom_width_px=”620px” custom_width_percent=”80%” use_custom_gutter=”off” gutter_width=”3″ custom_padding=”0px|||” padding_mobile=”on” allow_player_pause=”off” parallax=”off” parallax_method=”off” make_equal=”off” column_padding_mobile=”on” parallax_1=”off” parallax_method_1=”off” parallax_2=”off” parallax_method_2=”off” parallax_3=”off” parallax_method_3=”on” parallax_4=”off” parallax_method_4=”on” disabled=”off”][et_pb_column type=”4_4″][et_pb_text admin_label=”Opening Para” background_layout=”light” text_orientation=”left” max_width=”620px” text_font_size=”24″ text_font_size_last_edited=”on|tablet” text_text_color=”#363636″ text_line_height=”1.4em” use_border_color=”off” border_style=”solid” custom_margin=”40px||0px|” disabled=”off” border_color=”#ffffff”]

The younger generation is mobile first and time conscious, which has led to an increasing trend of on demand services. Let’s look at why predictive queues will change the future, and how they work.

[/et_pb_text][et_pb_text admin_label=”1st Para” background_layout=”light” text_orientation=”left” max_width=”620px” text_font_size=”20″ text_font_size_last_edited=”on|tablet” text_text_color=”#363636″ text_line_height=”1.5em” use_border_color=”off” border_style=”solid” custom_margin=”30px||0px|” disabled=”off” border_color=”#ffffff”]

Queues and walk-in bookings have always been around, as it is easy to walk in and wait for a service. This is great during a quiet period or if you have time to spare. For short services such as coffee or fast food, small wait times are normal. Services like hair and beauty present a challenge as clients have limited time, and these personal services require a longer wait period.

The typical hair or beauty service experience may look like this:

10 minutes of local travel +  25 minutes of waiting + a 30 minute service + another 10 minutes of travel = meaning it takes 75 minutes total for a 30 minute service.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row admin_label=”Row” make_fullwidth=”off” use_custom_width=”on” width_unit=”on” custom_width_px=”620px” custom_width_percent=”80%” use_custom_gutter=”on” gutter_width=”2″ custom_padding=”50px|||” custom_padding_tablet=”17px|||” padding_mobile=”on” allow_player_pause=”off” parallax=”off” parallax_method=”off” make_equal=”off” column_padding_mobile=”on” parallax_1=”off” parallax_method_1=”off” parallax_2=”off” parallax_method_2=”off” parallax_3=”off” parallax_method_3=”on” parallax_4=”off” parallax_method_4=”on” custom_padding_last_edited=”on|tablet” disabled=”off”][et_pb_column type=”3_4″][et_pb_image admin_label=”Image” src=”https://slikr.com//wp-content/uploads/2017/01/SLIKR-Table.jpg” show_in_lightbox=”on” url_new_window=”off” use_overlay=”on” animation=”fade_in” sticky=”on” align=”left” force_fullwidth=”off” always_center_on_mobile=”on” use_border_color=”off” border_color=”#ffffff” border_style=”solid” disabled=”off”] [/et_pb_image][/et_pb_column][et_pb_column type=”1_4″][et_pb_divider admin_label=”Divider” color=”#aeaeac” show_divider=”on” divider_style=”solid” divider_position=”top” divider_weight=”1px” hide_on_mobile=”off” custom_css_main_element=”width:130px;” disabled=”off”] [/et_pb_divider][et_pb_text admin_label=”Text” background_layout=”light” text_orientation=”left” max_width=”130px” text_font=”||on||” text_font_size=”16″ text_text_color=”#363636″ text_line_height=”1em” use_border_color=”off” border_style=”solid” custom_margin=”20px||0px|” disabled=”off” border_color=”#ffffff”]

SLIKR Predictive benefits

[/et_pb_text][et_pb_text admin_label=”Text” background_layout=”light” text_orientation=”left” max_width=”130px” text_font=”||on||” text_font_size=”12″ text_text_color=”#363636″ text_line_height=”1.2em” use_border_color=”off” border_style=”solid” custom_margin=”6px|||” disabled=”off” border_color=”#ffffff”]

Copyright – SLIKR Pty Ltd 2017

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row admin_label=”row” make_fullwidth=”off” use_custom_width=”on” width_unit=”on” custom_width_px=”620px” custom_width_percent=”80%” use_custom_gutter=”off” gutter_width=”3″ custom_padding=”0px|||” padding_mobile=”on” allow_player_pause=”off” parallax=”off” parallax_method=”off” make_equal=”off” column_padding_mobile=”on” parallax_1=”off” parallax_method_1=”off” parallax_2=”off” parallax_method_2=”off” parallax_3=”off” parallax_method_3=”on” parallax_4=”off” parallax_method_4=”on” disabled=”off”][et_pb_column type=”4_4″][et_pb_text admin_label=”Para Text” background_layout=”light” text_orientation=”left” max_width=”620px” text_font_size=”20″ text_font_size_last_edited=”on|tablet” text_text_color=”#363636″ text_line_height=”1.5em” use_border_color=”off” border_style=”solid” custom_margin=”46px||0px|” disabled=”off” border_color=”#ffffff”]

By predicting the arrival and reducing the wait time maximum to 10 minutes, clients are saving over 4 hours per year! This is almost ½ a work day that clients could be doing something more productive or fun. This means In a city of 5 million people = 1.8 million work days wasted while waiting for services. And this is only hair and beauty services!

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row admin_label=”Row” make_fullwidth=”off” use_custom_width=”on” width_unit=”on” custom_width_px=”620px” use_custom_gutter=”off” custom_padding=”20px|||” allow_player_pause=”off” parallax=”off” parallax_method=”off” make_equal=”off” column_padding_mobile=”on” parallax_1=”off” parallax_method_1=”off” parallax_2=”off” parallax_method_2=”on” parallax_3=”off” parallax_method_3=”on” parallax_4=”off” parallax_method_4=”on” disabled=”off”][et_pb_column type=”4_4″][et_pb_divider admin_label=”Divider” color=”#aeaeac” show_divider=”on” divider_style=”solid” divider_position=”top” divider_weight=”1px” hide_on_mobile=”off” disabled=”off”] [/et_pb_divider][et_pb_text admin_label=”Quote” background_layout=”light” text_orientation=”left” max_width=”900px” text_font_size=”32″ text_font_size_last_edited=”on|tablet” text_text_color=”#363636″ text_line_height=”1.3em” use_border_color=”off” border_style=”solid” custom_margin=”16px||30px|” disabled=”off” border_color=”#ffffff”]

“By predicting the arrival and reducing the wait time maximum to 10 minutes, clients are saving over 4 hours per year! This is almost ½ a work day” – SLIKR Benchmarks 2016

[/et_pb_text][et_pb_divider admin_label=”Divider” color=”#aeaeac” show_divider=”on” divider_style=”solid” divider_position=”top” divider_weight=”1px” hide_on_mobile=”off” disabled=”off”] [/et_pb_divider][/et_pb_column][/et_pb_row][et_pb_row admin_label=”row” make_fullwidth=”off” use_custom_width=”on” width_unit=”on” custom_width_px=”620px” custom_width_percent=”80%” use_custom_gutter=”off” gutter_width=”3″ custom_padding=”0px|||” padding_mobile=”on” allow_player_pause=”off” parallax=”off” parallax_method=”off” make_equal=”off” column_padding_mobile=”on” parallax_1=”off” parallax_method_1=”off” parallax_2=”off” parallax_method_2=”off” parallax_3=”off” parallax_method_3=”on” parallax_4=”off” parallax_method_4=”on” disabled=”off”][et_pb_column type=”4_4″][et_pb_text admin_label=”Text” background_layout=”light” text_orientation=”left” max_width=”620px” text_font_size=”20″ text_font_size_last_edited=”on|tablet” text_text_color=”#363636″ text_line_height=”1.5em” use_border_color=”off” border_style=”solid” custom_margin=”46px||0px|” disabled=”off” border_color=”#ffffff”]

A solution is to combine walk-in’s and bookings with mobile and web check-in. A predictive queue understands the concept of future dates and times. If we know someone wants to arrive at a specific time, we can add them to the queue for that time – same as a booking.  The queue can then start predicting peak periods later in the day and advising people to arrive later so to avoid a rush.

If there are gaps a predictive queue can fill them while slightly adjusting the arrival time of someone else who has queued ahead. This achieves a combination of optimisation for the service provider where time = money, and the client achieves certainty to within a 10 minute window.

The major advantage for shops is securing the client then planning on a service, they can check-in and arrive just in time.

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section admin_label=”Section” transparent_background=”off” allow_player_pause=”off” inner_shadow=”off” parallax=”off” parallax_method=”on” padding_mobile=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%” make_equal=”off” use_custom_gutter=”off” fullwidth=”off” specialty=”off” disabled=”off”][et_pb_row admin_label=”Row” make_fullwidth=”off” use_custom_width=”on” width_unit=”on” custom_width_px=”780px” custom_width_percent=”80%” use_custom_gutter=”off” gutter_width=”3″ padding_mobile=”off” allow_player_pause=”off” parallax=”off” parallax_method=”off” make_equal=”off” column_padding_mobile=”on” parallax_1=”off” parallax_method_1=”off” parallax_2=”off” parallax_method_2=”on” parallax_3=”off” parallax_method_3=”on” parallax_4=”off” parallax_method_4=”on” disabled=”off”][et_pb_column type=”4_4″][et_pb_text admin_label=”Text” background_layout=”light” text_orientation=”center” text_font_size=”36″ text_font_size_tablet=”26″ text_font_size_last_edited=”on|tablet” text_text_color=”#363636″ text_line_height=”1.4em” use_border_color=”off” border_style=”solid” custom_margin=”||70px|” disabled=”off” border_color=”#ffffff”]

Stay up to date with the latest from SLIKR?
Subscribe to our Awesome Newsletter.

[/et_pb_text][et_pb_contact_form admin_label=”Contact Form” captcha=”off” email=”info@slikr.com” title=”New newsletter Subscriber” custom_message=”New article subscriber
%%email%%
%%first%%” use_redirect=”off” success_message=”Thanks! your details have been added” input_border_radius=”0″ module_id=”et_pb_contact_form_0″ use_border_color=”off” border_color=”#ffffff” border_style=”solid” custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#02b875″ button_border_width=”8″ button_border_color=”#02b875″ button_border_radius=”4″ button_letter_spacing=”0″ button_use_icon=”default” button_icon_placement=”right” button_on_hover=”on” button_letter_spacing_hover=”0″ disabled=”off”] [et_pb_contact_field field_id=”Email” field_title=”E-mail Address” field_type=”input” required_mark=”on” fullwidth_field=”off” field_background_color=”rgba(0,0,0,0)” input_border_radius=”0″ form_field_font=”PT Sans||||” form_field_font_size=”20″ form_field_font_size_tablet=”20″ form_field_font_size_phone=”20″ form_field_text_color=”#adadab” form_field_line_height=”1.4em” form_field_line_height_tablet=”1.4em” form_field_line_height_phone=”1.4em” use_border_color=”on” border_color=”#adadab” border_width=”1″ border_style=”solid” custom_css_main_element=”height:64px;” disabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”First” field_title=”First Name” field_type=”input” required_mark=”on” fullwidth_field=”off” field_background_color=”rgba(0,0,0,0)” input_border_radius=”0″ form_field_font=”PT Sans||||” form_field_font_size=”20″ form_field_font_size_tablet=”20″ form_field_font_size_phone=”20″ form_field_text_color=”#adadab” form_field_line_height=”1.4em” form_field_line_height_tablet=”1.4em” form_field_line_height_phone=”1.4em” use_border_color=”on” border_color=”#adadab” border_width=”1″ border_style=”solid” custom_css_main_element=”height:64px;” disabled=”off”][/et_pb_contact_field] [/et_pb_contact_form][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section admin_label=”Section” transparent_background=”off” background_color=”#222222″ allow_player_pause=”off” inner_shadow=”off” parallax=”off” parallax_method=”off” custom_padding=”0px|||” padding_mobile=”on” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” custom_width_px=”1080px” custom_width_percent=”80%” make_equal=”off” use_custom_gutter=”off” fullwidth=”off” specialty=”off” disabled=”off”][et_pb_row admin_label=”Row” make_fullwidth=”on” use_custom_width=”off” width_unit=”on” custom_width_px=”1080px” custom_width_percent=”80%” use_custom_gutter=”on” gutter_width=”2″ custom_padding=”40px||29px|” padding_mobile=”on” allow_player_pause=”off” parallax=”off” parallax_method=”off” make_equal=”off” column_padding_mobile=”on” parallax_1=”off” parallax_method_1=”off” parallax_2=”off” parallax_method_2=”off” parallax_3=”off” parallax_method_3=”off” parallax_4=”off” parallax_method_4=”on” disabled=”off”][et_pb_column type=”1_3″][et_pb_image admin_label=”Image” src=”https://slikr.com//wp-content/uploads/2016/12/063.jpg” show_in_lightbox=”off” url=”#” url_new_window=”off” use_overlay=”off” animation=”fade_in” sticky=”on” align=”center” force_fullwidth=”on” always_center_on_mobile=”on” use_border_color=”off” border_color=”#ffffff” border_width=”1px” border_style=”solid” disabled=”off”] [/et_pb_image][et_pb_text admin_label=”Text” background_layout=”light” text_orientation=”center” text_font=”PT Sans|on|||” text_font_size=”12″ text_text_color=”#888888″ text_letter_spacing=”2px” text_line_height=”1.2em” use_border_color=”off” border_style=”solid” custom_margin=”30px|||” disabled=”off”]

Shops

[/et_pb_text][et_pb_text admin_label=”Text” background_layout=”light” text_orientation=”center” text_font=”PT Sans||||” text_font_size=”24″ text_text_color=”#ffffff” text_line_height=”1.2em” use_border_color=”off” border_style=”solid” disabled=”off”]

A year extra revenue, the power of client data

[/et_pb_text][/et_pb_column][et_pb_column type=”1_3″][et_pb_image admin_label=”Image” src=”https://slikr.com//wp-content/uploads/2016/12/073.jpg” show_in_lightbox=”off” url=”#” url_new_window=”off” use_overlay=”off” animation=”fade_in” sticky=”off” align=”center” force_fullwidth=”on” always_center_on_mobile=”on” use_border_color=”off” border_color=”#ffffff” border_width=”1px” border_style=”solid” disabled=”off”] [/et_pb_image][et_pb_text admin_label=”Text” background_layout=”light” text_orientation=”center” text_font=”PT Sans|on|||” text_font_size=”12″ text_text_color=”#888888″ text_letter_spacing=”2px” text_line_height=”1.2em” use_border_color=”off” border_style=”solid” custom_margin=”30px|||” disabled=”off”]

Clients

[/et_pb_text][et_pb_text admin_label=”Text” background_layout=”light” text_orientation=”center” text_font=”PT Sans||||” text_font_size=”24″ text_text_color=”#ffffff” text_line_height=”1.2em” use_border_color=”off” border_style=”solid” disabled=”off”]

Not knowing your wait makes it seem longer

[/et_pb_text][/et_pb_column][et_pb_column type=”1_3″][et_pb_image admin_label=”Image” src=”https://slikr.com//wp-content/uploads/2016/12/082.jpg” show_in_lightbox=”off” url=”#” url_new_window=”off” use_overlay=”off” animation=”fade_in” sticky=”off” align=”center” force_fullwidth=”on” always_center_on_mobile=”on” use_border_color=”off” border_color=”#ffffff” border_width=”1px” border_style=”solid” disabled=”off”] [/et_pb_image][et_pb_text admin_label=”Text” background_layout=”light” text_orientation=”center” text_font=”PT Sans|on|||” text_font_size=”12″ text_text_color=”#888888″ text_letter_spacing=”2px” text_line_height=”1.2em” use_border_color=”off” border_style=”solid” custom_margin=”30px|||” disabled=”off”]

Time

[/et_pb_text][et_pb_text admin_label=”Text” background_layout=”light” text_orientation=”center” text_font=”PT Sans||||” text_font_size=”24″ text_text_color=”#ffffff” text_line_height=”1.2em” use_border_color=”off” border_style=”solid” disabled=”off”]

Great locations to research while you wait

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]